While we are committed to providing our customers with satisfactory products and services, we also value the transparency and fairness of our return policy.
According to our return policy, customers can apply for a return under certain conditions. Typically, returns can be requested under the following conditions:
- Defective goods: if the received goods have quality problems, damaged or not as described, customers can contact us to request a return. We will provide a refund or exchange solution after verification.
- Size Mismatch: For clothing, shoes and other size-related items, customers can contact us to request a return if they find that the size of the item they received does not match the size they chose when they placed the order. We will offer a refund or exchange option on a case-by-case basis.
To ensure a smooth return process, we recommend that customers read and understand the return policy carefully and follow the steps below before requesting a return:
- Contact Customer Service: Customers can contact our customer service team through the contact information provided in the online store or online customer service platform, explaining the reason for the return and their needs.
- Prepare the returned item: Customers need to pack the returned item well and follow our instructions.
- Processing a Refund or Exchange: We will process a refund or exchange as soon as we receive the returned merchandise and confirm that it meets the requirements of our Return Policy. The amount of refund will be determined on a case-by-case basis and may be refunded through the original return or other negotiated methods.
If the return is caused by the consumer, the consumer will be responsible for shipping costs. The exact cost depends on the courier company you choose. If the goods received are damaged or incorrect due to us, the consumer will not be responsible for the resulting shipping costs.
If the return is caused by the consumer, the consumer will be responsible for shipping costs. The exact cost depends on the courier company you choose. If the goods received are damaged or incorrect due to us, the consumer will not be responsible for the resulting shipping costs.
We are committed to providing our customers with a great shopping experience and are constantly improving and optimizing our return policy to meet our customers' needs and expectations.